The Ticket Office in North Yorkshire

"The steam trains were great but the property needs a little work 1st good points for 2 people it is great right on the staion platform living area cosy but ok as a base to operate from close to Whitby and Scarborugh as well as Goathland (HEARTBEAT) we enjoyed our stay we would give it 8 out of 10 but could so easily be a 10 out of 10 welcome tray on arrival nice touch key east to obtain from the location told to us parking not an issue place for 1 car for steam train fans it is great although northen rail still run through it they are the only ones that stop at this staion The North Yorkshire Moors Railway (DO NOT STOP AT THIS STATION) Now the bad points or points that need attention the skylight in the roof is double glazed but not sound proofed so nosie from road travels in, The alcove at the front of the property which you have to walk through to get on to platform has a public phone in it and when sat in the property you can hear them as clear as if they were next to you this can be rectified by sound proofing the old front entrance door the TV there is no TV aerial just a dish for FREESAT but half the buttons on the remte controls do not work the FREESAT needs retuning as stations are missing or just upgrade it as well as putting a TV aerial up for the TV but by far the worst is the bed yes it is in a small area but basically a hole in the wall to get into bed then one of you is by the wall the other by the hole if you need the toilet in the night you have to climb over the other person there is no other way to do it but a good arcitecht could solve this problem they really are small changes which would take no longer then 1 week to put right then it would be a 10 out of 10 property would I recommend this property to a friend with the bed as it is no if the bed was altered then it would be a yes I know they sound picky but if it is raining all week you will need a TV and FREESAT that works properly we came home a day early Friday instead of Saturday but the property is clean and tidy the bridge pub across from the staion The Bridge (DOES NOT) do food yet."

Reviewed by woody1956 on 27/06/2018

"We stayed in the Ticket office for a week at the end of August and we had a wonderful time. The location of the property is brilliant and we never got tired of seeing the trains go past. It is a quick 3 minute train ride away from Whitby, or a 20 minute walk if you are feeling a little more active. The downstairs of the property is very comfortable, but the upstairs rooms are sitting in the eves and therefore have sloping ceilings that may not be suitable for particularly tall people. The spiral staircase may also cause issues to anyone who isn't confident with heights but is very secure. We would definitely book this property again as we were very comfortable and everything was immaculate."

Reviewed by viki j on 09/09/2017

"As stated in other reviews, fantastic if you are a steam train fan, obviously why people book. Hated the spiral staircase, freezer compartment in fridge was not efficient. There is only 1 window that opens, this is in the form of a sky light in the bedroom area, which, unless you are 6ft plus [ which we are not] you have to take a chair upstairs and stand on it in order to open the window. The water in the shower was usually cold, at best, luke warm. There is a switch downstairs to turn on landing light, but no switch upstairs. The bed was difficult to get in and out of, like sleeping in a cupboard. Parking can be awkward, when we arrived, our space was being used by people from Station House next door, took a while to find drivers for cars to be moved. We would not return, left on Friday afternoon, so did not encounter 'silent' cleaners."

Reviewed by Nicky N on 04/10/2016

"I'm a massive (6'5") rail fan and selected this cottage largely cos of this. The location is fantastic. The downstairs of the property is nice but retains little of the original detail. The spiral stair looks OK but is not great for a big man. Upstairs.........Well, no pics I notice. The bed....Very comfy when you can get in but rubbish covers. We swapped around so that we could get in/out easily. The bathroom....No room for me to get clean after the loo. Power points upstairs impossible. Obviously done on the cheap. Next door is massive and some room should have been given to the Ticket Office. Ms Jones the owner was cold on the phone (they have 5 properties) Cleaning staff turn up early of the Saturday leaving day and don't speak. Totall unsuitable for elderly/disabled folk."

Reviewed by graham W on 04/09/2016

"In a wonderful location with steam trains passing by, and it was a short drive to the coast. It was everything you needed for a relaxing holiday."

Reviewed by Mr Mills on 10/07/2016

"The Ticket Office is a unique and very interesting property."

Reviewed by Mr O'meara on 29/05/2016

"The Ticket Office is a quirky and unusual place to stay. Interesting spiral staircase. Cosy and warm. Novelty to have your own personal train platform and trains passing your window.Everything you need for a holiday stay. Some beautiful areas to explore nearby and a lovely walk along the river Esk or down the cinder track into Whitby"

Reviewed by Mrs Otoole on 06/03/2016

"A lovely warm and cosy quirky cottage in a great location."

Reviewed by Mrs Wilson on 14/01/2016

"The Ticket Office is a very quirky property, very warm and cosy with some excellent hospitality touches left by the owner. Would definitely go again and recommend."

Reviewed by Mrs Haigh on 04/01/2016

"A lovely quirky little cottage; full of character and very well equipped."

Reviewed by Mr Orridge on 14/12/2015

"The Ticket Office is in an ideal location for coast and inland discovery."

Reviewed by Mr Ashton on 29/11/2015

"The location was great. Nice pub opposite which did great food and is dog friendly. Nice walk to Whitby. Comfortable and well equipped cottage. "

Reviewed by Ms Wade on 24/11/2015

"Liked the uniqueness of the property."

Reviewed by Mr Spenner on 31/05/2015

"We really enjoyed our stay at The Ticket Office, it was an unusual place to stay in, really comfortable and the small space had been put to the best use. Ruswarp was for us, an ideal place to stay for exploring the area. Would recommend The Ticket Office as a good place to stay for something a bit different."

Reviewed by Mrs Mander on 26/04/2015

"Very quaint small, cosy accommodation. Well thought out with good attention to detail. Had a very good standard of cleanliness and was well equipped. In a great location."

Reviewed by Mrs Harris on 22/03/2015

"Our third visit to this cottage and it was just as warm, cosy and comfortable. We really enjoyed the originality of staying in the ticket office of a Victorian railway station. It has been beautifully converted. The front door onto the platform was great to run out and wave to the trains!"

Reviewed by Mrs Paton on 22/02/2015

"Second time I have stayed there. Small but perfectly formed. Like the 'quirkiness' of the Old Ticket Office. Very convenient for public transport (I did not have a car with me), and only 25 mins walk into Whitby."

Reviewed by Miss Day on 05/02/2015

"The ticket office gives a beautiful glimpse into the past. The accommodation has been cleverly created in the old ticket office on Ruswarp station platform on the North Esk Railway line. The ticket office is accurately described by the owner, it is small but has all a couple need to enjoy a break in a lovely unusual location. The accommodation is very well equipped, it has a real flame gas fire and electric radiators so despite the freezing weather outside we were warm and cozy. The sleeping quarters have been created in the roof space, headroom is an issue but it works fine, the small shower is piping hot, the small double bed can only be accessed from one side so it is necessary to disturb the person nearest to the opening if the other person needs to get up in the night.a sense of humour helps! There is a designated parking space, regrettably this was initially not available to us as the people renting the attached station house had denied access by parking in front of it, this was soon addressed without problem. All in all the ticket office was a great base for our short break, we loved seeing the trains going past the window, the accommodation was equipped to a high standard and although being very small was quaint and fun."

Reviewed by John D on 08/12/2014

"It was very cosy, a home from home."

Reviewed by Mrs Foster on 02/12/2014

"Another lovely getaway. Thank you for your time and effort in providing us with such a happy holiday. "

Reviewed by Miss Ward on 17/11/2014

"Location was perfect and it was a very well equipped cottage, small but perfectly formed!"

Reviewed by Mrs Waters on 26/10/2014

"The cottage very comfortable cosy and clean. It was convenient for Whitby with lovely walks nearby. The welcome pack was a lovely surprise. "

Reviewed by Mr Clayson on 23/09/2014

"Liked the quirkiness and novelty of staying in an old ticket office, especially with the steam trains going past. "

Reviewed by Mrs Somi on 31/08/2014

"It was the best equipped cottage we have ever stayed in and one of the most comfortable."

Reviewed by Mrs Ord on 25/05/2014

"The cottage was lovely and clean and very well equipped. It was in a good location for Whitby and the Yorkshire Moors."

Reviewed by Mr Hough on 16/05/2014

"We liked the character of the property and location."

Reviewed by Mr Crane on 05/04/2014

"We had such a magical holiday at The Ticket Office. A superb, enchanting little hideaway, which we absolutely adored. The location was perfect with a pub across the road, and a lovely little walk into Whitby's centre just across the platform, moments from the front door, along with the river flowing very close by, and a fantastic local butchers' and bakery within easy reach. We thought it to be an adorable, unique holiday property, something a little bit different, and quite special in its own homely, characterful way. We cannot thank the owners enough, as they had truly thought of everything to make our stay the relaxed getaway we were seeking! Just the Ticket (Office)! "

Reviewed by Miss Ward on 27/11/2013

"Excellent location for walking/access to the moors,steam trains passing 4 times a day.Whitby only a short walk away via several routes.Nice pub across the road.All in all a very chilled out break"

Reviewed by A FlipKey verified reviewer on 22/08/2013

"The property was well situated for amenities and within walking distance of Whitby. Friendly locals. Beautiful countryside."

Reviewed by Mrs Mardling on 17/03/2013

"Great location, brilliant quirky accommodation, good parking, pub serving very good food nearby, being on the railway, information from the Owner, welcome pack , walking into Whitby by the railway and river."

Reviewed by Mr Cooper on 18/12/2012

"Having stayed in the adjoining Station House we decided to try the adjoining Ticket Office as it was cheaper but still offered the same unbeatable location with easy access to Whitby and the North Yorks Moors as well as the "main line" and preserved Nymr. The Ticket Office was excellent as dexpected,the spiral staircase not bothering her who must be obeyed even though she does not have a head for heights. Whilst the bed was accessible from one side only, this was not a problem and the overall ambience of the accomodation was excellent. Whilst there is a designated parking space for one car (and supposedly 3 for the Station House with 1 marked space) the people staying in the Staion House had 3 cars and on 4 occasions in a week we were either blocked in or could not access our space,I do not like the hassle of having to knock on doors at 0845 to wake somebody up in order to move their car(s) and ultimately we arranged to block their cars in as we inevitably left first in the morning.If you can manage to travel by public transport (Staion platform literally on the door step but a poor service however there is a reasonable bus service) then this would be ideal.There is very little spare parking in Ruswarp. Overall we would return to the the location again but would be prepared to pay the extra to stay in the Station House and do away with the parking issues."

Reviewed by A FlipKey verified reviewer on 07/12/2012

"Good location and easy access to tourist areas - Yorkshire Moors and East Coast seaside resorts. Local pub very near serves food. We enjoyed our stay in the Ticket House. We are returning customers and will book with Sykes again, they are very efficient. Thank you."

Reviewed by Prof Marriss on 12/11/2012

"The setting was great and very convenient for a walking holiday and access to Whitby without needing to drive."

Reviewed by Mr Thomson on 14/10/2012

"Unique cottage in an excellent location. The property was faultless and of a similar nature to the Station House which we had enjoyed on a previous occasion."

Reviewed by Mr Fuller on 23/09/2012

"Trains, buses and walking to Whitby right at the door. I enjoyed everything."

Reviewed by Mrs Playford on 29/07/2012

"The Ticket Office was a really good experience (apart from the power cut which was the fault of the weather not the property). It is small but very interesting and the bed, although unusual, is wonderfully comfortable. We had everything we needed and the fun of having trains passing the window. There is a very popular butchers in the village and it is an easy 30minute walk into Whitby and the joys of fish and chips at The Magpie."

Reviewed by Janet and Ron on 09/07/2012

"the ticket office at Ruswarp is a great place to stay duthe office e to being located around 20 minutes from Whitby. If you like steam trains its ideal. The butchers is second to none and the pub across the road very welcoming.The office is well equipped and very cosy. Only one slight problem being the bed located under the sloping ceiling making it difficult to get in and out of. thoroughly recommend it ."

Reviewed by A FlipKey verified reviewer on 28/06/2012

"Lovely place to stay, excellent location, great to see trains pass by. "

Reviewed by Mrs Kinchin on 18/06/2012

"The cottage was very cosy and quirky and a good base from which to explore the Yorkshire Moors. It was very comfortable and well equipped. Enjoyed walking along the disused railway track into Whitby and Robin Hood's Bay."

Reviewed by Mrs Bird on 14/05/2012

"Enjoyed being on the station platform and being within walking distance of Whitby. The bed was extremely comfortable!"

Reviewed by Mrs Bywater on 30/04/2012

"Excellent location, very clean, well equipped. Unique due to the passing steam trains - overall a really enjoyable holiday!"

Reviewed by Mr Lee on 29/04/2012

"The Ticket Office's location was very convenient as we arrived by train. We loved the decor and the cosy feel of the cottage. We stayed for our second wedding anniversary and found it a very romantic bolthole and a joy to come home to after some lovely days exploring the local area. We are holidaying without a car and found the local area perfectly accessible by public transport and on foot. "

Reviewed by Ms Foreman on 04/01/2012

"The location was fantastic, only a short walk/drive/train ride to Whitby. The cottage was very comfortable and warm. We loved the character of it. The village was very pretty and there's a good pub across the road. Only five miles to Robin Hood's Bay - so beautiful! "

Reviewed by Mr Woods on 21/11/2011

"Very restful - a quiet place. "

Reviewed by Ms Kearney on 18/09/2011

"The whole holiday was very relaxing which was helped by the cottage being such a nice place to stay. We have to say this is one of the best cottages we have ever stayed in. It was made all the better by having steam trains pass by a few times a day."

Reviewed by Mr Howard on 04/04/2011

"The atmosphere of the cottage, the lovely village it was set in and the fact it was easy to get to and back again."

Reviewed by Mr Palmer on 25/03/2011

"An enjoyable stay in quirky and cosy accommodation. A good base for visiting the seaside towns on the east coast. We particularly enjoyed the novelty of trains passing by your own front door!"

Reviewed by A FlipKey verified reviewer on 13/01/2011

"Good cottage right on the platform so excellent for transport up to and/or back from the moors. Well placed for moor and coast walks. Good standard accommodation This was our second visit - speaks for itself"

Reviewed by A FlipKey verified reviewer on 04/01/2011

"Thoroughly enjoyed our stay in the quaint and quirky Ticket Office. A good base for touring the East Coast."

Reviewed by Mrs Edwards on 13/11/2010

"Excellent location for exploring the surrounding area and very quaint accommodation."

Reviewed by Mrs Calland on 12/10/2010

"Ideally situated for travel to all the villages (by train) and ease of access to Whitby and surrounding seaside. Steam trains and local trains from literally outside the front door. Really lovely location and a good pub with excellent food 40yards away."

Reviewed by Mr Seymour on 13/09/2010

"Close to all amenities, fantastic location, beautiful, quaint property."

Reviewed by Mr Scales on 07/09/2010

"Excellent location for exploring the North East Coast and also able to walk into Whitby from the cottage, thus avoiding parking nightmare!"

Reviewed by Mrs Lucas on 28/07/2010

"The uniqueness of the property being situated on the platform and watching the steam trains go by."

Reviewed by Miss Keenan on 18/06/2010

"The location & quaintness of this property makes it unique. Walking to Whitby only took 1/2 an hour & local buses & trains were very convenient also. There is much to do in this area whatever the weather. Scenery lovely."

Reviewed by Mr Simpson on 23/03/2010

"I've booked again!"

Reviewed by Miss Carpenter on 17/12/2009

"A beautiful cottage, warm, cosy and delightful - a joy."

Reviewed by A FlipKey verified reviewer on 17/12/2009

"My husband and I have to leave our fate in the hands of Sykes Holiday Cottages when we book our vacation because we're booking from Canada and we depend on them to make our trip a Holiday to remember. We have used them twice now, the first time for a trip to Cornwall and then last year to Whitby, (we wanted to see where Heartbeat is filmed), both trips have far exceeded our expectations and we will use them again in the future, and we have recommended them to a lot of our friends here in Canada, as they can be relied on completely. Thanks again, Joanne & David Parkinson.B.C. Canada"

Reviewed by Joanne Heartbeat fan on 17/12/2009

"A lovely place to stay, very unusual, we were right on the station platform and trains stopped right outside the door. The home was very comfortable, all amenities provided, a spiral staircase dominated downstairs but was very nice. There is a great butcher's shop just up the road, bacon very good. All in all a great place to stay."

Reviewed by A FlipKey verified reviewer on 04/12/2009

"We were aware of the fact that the bed had only access from one side but were surprised that it appeared to be in an alcove.Having spent a number of holidays on a narrowboat however we were used to this so it was not a problem.We would not recommend this let to anyone who has any disabilities.The property is ideal for railway enthusiasts however and overall a unique experience."

Reviewed by A FlipKey verified reviewer on 03/12/2009

"Well presented accommodation - clean and reasonably well equipped. Compact but comfortable. Ruswarp is incredibly pretty. The accommodation is on a station platform with steam trains and regular service trains passing by - they caused us minimal disturbance and added real novelty value to the stay. There are good footpaths into Whitby, and the accommodation provided a good base for travelling into the moors. Two minor gripes: no freezer compartment in the refrigerator; and not possible to open the upstairs window without climbing - not a problem when we stayed in October, but can imagine the bedroom accommodation getting stuffy in the summer."

Reviewed by steelworks on 02/12/2009

"we were impressed how clean the accomodation was with milk,coffee & tea to great us.the cottage is very comfortable it is within walking distance to whitby.friendly pub accross the road(no food though)bacon rolls at the butchers to die for,4 steam trains pass by you window daily(surpisingly quiet)the spiral staircase & small bathroom take a bit of getting used to but overall a nice place to stay,would certainly stay here again"

Reviewed by A FlipKey verified reviewer on 02/12/2009

"Our first visit to the area and we loved both the coast and the moors. We particularly enjoyed our visits to Whitby and the Goth week was an entertaining bonus. We also went from Grosmont to Pickering and back on the steam train which was a treat. Loved Robin hood's Bay and enjoyed walks and cream teas on the Moors. Of course we also loved the quirky Ticket Office."

Reviewed by Mr Raby on 02/11/2009

"Lovely quirky property, very cosy and warm. Loved the trains. Lovely area with brilliant walking from the door in all directions with lots of variety."

Reviewed by Prof Watson on 28/10/2009

"Ruswarp is a very pretty village, and the steam trains passing by the front door of the accommodation are a novel bonus. The trains really caused minimal disturbance - less than the road!"

Reviewed by Mr Steel on 21/10/2009

"Great accommodation, it felt comfy, not like a 'thrown together' holiday let. We could do walks from the house. Very exciting with the trains stopping, and the steam train passing through and tooting. "

Reviewed by Ms Pugh on 17/09/2009

"We loved the novelty of this property. We also liked the thoughtful and tasteful way it had been equipped and decorated. "

Reviewed by Mrs Newman on 14/09/2009

"A great place to stay, very comfortable with steam trains right up to the front door! Would recommend the Ticket Office to anyone. "

Reviewed by Mrs Kinchin on 17/08/2009

"Clean cottage.Good for exploring. "

Reviewed by Mrs Purvis on 16/08/2009

"Good access to beaches & Yorkshire Dales. Nice little cottage for 2 people."

Reviewed by Mr Richardson on 14/07/2009

"Overall, a lovely little holiday let. Unique character on a working railway station - great fun. "

Reviewed by Mrs Paton on 06/03/2009

"A beautiful, quirky building, very clean with everything you could need. There was plenty of walks in the area and The Ticket Office was a lovely, peaceful and comfortable haven to return to. "

Reviewed by Mr & Mrs Claricoates on 06/03/2009

"Fabulous, unique accommodation in an outstanding area. Great walks and lovely people."

Reviewed by Mrs Ingle on 02/03/2009

"This was our second visit to the Ticket Office. It is a superb location for touring the North Yorkshire Moors and within walking distance of Whitby and many good food pubs within easy reach."

Reviewed by Ms Franks on 04/12/2008

"It was quirky - loved it- really different. Excellent seeing the steam trains right on your doorstep."

Reviewed by Mrs Barnard on 22/10/2008

"Excellent base, excellent location, good all round. "

Reviewed by Mrs Poulter on 11/09/2008

"The location was good. Plenty of sites to see locally. The North Yorkshire Moors railway is also a nice attraction. And Sandsend is a beautiful spot."

Reviewed by Mr Burge on 31/07/2008

"Spectacular walks and scenery, reliable public transport available when required. Nice friendly pub over the road. Good amenities."

Reviewed by Mr Jennings on 22/07/2008

"We felt relaxed and the surrounding area was beautiful and we felt very much at home. The cottage was cosy and quirky in the nicest possible way and the location was excellent especially being on a station platform and it was a novelty having a steam train stop on our doorstep. "

Reviewed by Mr Knowles on 19/07/2008

"The Ticket Office was lovely. Even though it was on the edge of the railway we could hardly hear the trains going past. The whole holiday was a relaxing but enjoyable one. "

Reviewed by Mrs Roberts on 26/05/2008

"The cottage was exceptionally clean without being clinical and so retaining the character of the property. The kitchen was amazingly well-equipped and thought out."

Reviewed by Miss Newton on 15/01/2008

"Lovely property. An unusual building, cleverly done renovation, well thought-out and executed. Considerable thought obviously given to both furnishings and fittings, and lots of extras offered beyond that which you would expect."

Reviewed by Mrs Salvarli on 04/12/2007

"This was quite an unusual property being a conversion of the old Ticket Office on the station platform. It was however, excellent. The property was very comfortable and well set out given the limitations in size. "

Reviewed by Mr Elgin on 26/11/2007

"A very cosy cottge in an unusual setting. Very comfortable and perfect for an autumn/winter break!"

Reviewed by Mr Greenwood on 17/11/2007

"Loved the quirkyness of the cottage and the steam trains that went past all week, we were lucky with our chosen week! It has a great use of quite a confined space."

Reviewed by Mrs Wiggin on 29/10/2007

"A superb base for exploring the wonderful coast and moorland. Added up to a memorable holiday. "

Reviewed by Mr & Mrs Haselgrove on 18/09/2007

"Excellent property for train enthusiasts. Good area for walking - no need to use a car."

Reviewed by Mrs Hoar on 08/09/2007

"Excellent place to stay, the steam trains were a bonus. "

Reviewed by Mrs Lunn on 13/08/2007

"A very interesting/different location for the accommodation. Very convenient for both the beach and inland walking."

Reviewed by Ms Stokell on 28/03/2007

"Very enjoyable stay at a cosy and comfy property as a lone female. It felt very safe and secure there. "

Reviewed by Miss Uff on 15/02/2007

"Everything was convenient."

Reviewed by Mr Warwick on 29/11/2006

"A novel and charming place ideal for walking. Didn't have to travel far, some great walks within a 10 mile radius. A brilliant week for both 2 and 4 legged visitors. Enjoyed it so much we have already booked it again for 2007."

Reviewed by Ms Rees on 21/11/2006

"Excellent walks nearby, handy for train or bus to Whitby."

Reviewed by Mr & Mrs Perry on 02/11/2006

"Good information and location, friendly locals; a good location for travelling around the area."

Reviewed by Mrs Ribton on 08/08/2006

"Perfect location."

Reviewed by Ms Howell on 26/07/2006

"The novelty factor of staying in a converted ticket office on a working platform was a great talking point with friends and family when we returned home."

Reviewed by Mr Howson on 12/06/2006

"Staying in the lovely village of Ruswarp, in a compact but comfortable cottage that was convenient for both the coastal resorts and the North Yorks Moors. Just what we were looking for!"

Reviewed by Mr Fortes on 22/05/2006

"Quite location with pleasant surroundings and plenty to do."

Reviewed by Mr Parker on 05/04/2006

"We could not fault the place or the facilities - only wish i could live there all year round! A charming and well-equipped cottage that is perfectly placed in Whitby and based in a friendly and welcoming village."

Reviewed by Mr & Mrs Bibby on 14/03/2006

"The cottage was very well equipped. The welcome pack was a lovely touch. Lovely location, great village. "

Reviewed by Miss Mitchell on 19/09/2005

"We loved the location, the lovely walks and so handy for the local pub just over the road. The ticket office was very cosy we would definately go back."

Reviewed by Mr & Mrs Perry on 26/05/2005

"Great location and very convenient for Whitby and North York Moors"

Reviewed by Mrs Farnworth on 13/04/2005